Privacy Statement — Queen Street Flower Co

Website: https://www.queenstflowerco.com.au/

Effective date: 2 November 2026

Entity: Queen Street Flowers

1. Who we are

Queen Street Flowers ("we", "us", "our"), also known as Queen St Flower Co / The Queen Street Flower CO, operates the website at https://www.queenstflowerco.com.au/. We are a florist based in Melbourne, Australia, and handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

  • Business / trading name: Queen Street Flowers (also Queen St Flower Co / The Queen Street Flower CO)
  • Addresses: 111 Queen St, Melbourne VIC 3000 (as listed in the website's business details). The contact page map also shows 113 Queen St, Melbourne VIC 3000. Our About page also refers to a flower shop in Docklands (no Docklands street address is published on this website).
  • Email: orders@queenstflowerco.com.au
  • Phone: Queen St 03 9670 2629; also listed on the contact page: 03 9077 4792 and 0478 905 277

2. The personal information we collect

Depending on how you use our website and services (florist and flower retail, including online flower delivery, weddings, and corporate and event flowers), we may collect:

  • Technical and device data such as IP address, browser type, pages viewed, and cookies or similar technologies used to operate and secure the website
  • Information you submit through the contact form on the website (for example name, email, phone number, and message content), and information you provide when you enquire about corporate or event flowers
  • Information needed to fulfil flower orders and deliveries placed through our online shop, which may include your name, email, phone number, billing details, delivery address, recipient name and mobile, business name, delivery date, and card message
  • Order and payment-related details if you purchase goods or services through the website (payment card data is typically processed by a payment provider, not stored by us). Online orders may be paid by card or by cash where that option is offered
  • Account details if you use shop features such as My Account or Track Orders

We generally collect information directly from you. If you provide personal information about someone else (for example a flower recipient), you must have their authority to do so.

3. How we use personal information

We use personal information to:

  • respond to enquiries and support requests;
  • take and fulfil florist and flower retail orders, including delivery across Melbourne and surrounding suburbs;
  • provide wedding, corporate and event flower services;
  • operate, secure and improve this website and our online shop;
  • send service-related messages about your orders or enquiries, and any marketing only where permitted by law (you can opt out of marketing at any time);
  • meet legal and business obligations; and
  • manage our business relationship with you.

4. Disclosure of personal information

We may disclose personal information to:

  • service providers who help us run the website and business (for example website hosting and platform providers, email and IT providers, analytics providers, payment processors, delivery partners, and professional advisers);
  • regulators, courts or others where required or authorised by law; and
  • anyone else you consent to, or where the APP exceptions apply.

We do not sell your personal information.

5. Overseas disclosure

Our website is hosted on a cloud platform. Personal information submitted through the site (and related backups, logs or analytics) may be stored or processed on servers located outside Australia, including in the United States or other countries where our providers operate. Where we disclose personal information overseas, we take reasonable steps to ensure it is handled in a way that is consistent with the APPs.

6. Security

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. No method of transmission or storage is completely secure.

7. Access, correction and retention

You may request access to, or correction of, personal information we hold about you by contacting us using the details above. We will respond in accordance with the Privacy Act. We keep personal information only as long as we need it for the purposes set out in this statement, or as required by law, and then take steps to destroy or de-identify it.

8. Use of artificial intelligence (AI)

We (and our website service providers) may use artificial intelligence (AI) tools to help prepare, edit or improve website content, to assist with customer enquiries, or to support internal administration. Where AI tools are used, they are used to help us deliver services; they do not replace our responsibility for how personal information is handled.

We do not use your personal information to train public AI models. If an AI tool processes personal information on our behalf, we take steps to ensure that processing is consistent with the Australian Privacy Principles and this policy.

9. Cookies and similar technologies

We use cookies and similar technologies that are necessary to run the website, remember preferences, and (where used) measure traffic and performance. You can control cookies through your browser settings. Blocking some cookies may affect site functionality.

10. Complaints

If you have a privacy complaint, please contact us first using the details above so we can try to resolve it. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):

  • Website: https://www.oaic.gov.au/
  • Phone: 1300 363 992

11. Changes to this statement

We may update this privacy statement from time to time. The effective date at the top of this page will be revised when changes are made. The current version will be published on this website.